Support
Email support@onewavehq.com and we'll reply within two working days. Include your iPhone model and iOS version if something isn't working.
Blocked apps still open
Open Lockin, go to Settings, Lockdown, and make sure app blocking is on and apps are selected. Screen Time must be allowed for Lockin in iOS Settings, Screen Time. Blocking does not work in the iOS Simulator.
How do I cancel my subscription?
Open the iOS Settings app, tap your name, then Subscriptions, then Lockin. Or in Lockin: Settings, Manage subscription.
I bought on another iPhone
In Lockin, tap Restore on the paywall or Settings, Restore purchases, while signed in with the same Apple Account.
How is climbing progress worked out?
Each mountain has real camps. Focus minutes move you along the route; reaching a camp takes 25 to 100 minutes of focus depending on the leg.
Does turning back lose progress?
No. The minutes you focused are kept. The stage is just logged as turned back.
How do I delete my data?
Settings, Reset all progress removes your journal and progress from the device. For analytics data, email us.